![]() ![]() I was so sick with the food during the last two days and we ended up eating out. There is 30 minutes break time of no food AT ALL FROM 6 pm TO 6:30 pm every single day. Same food was served every single day and night, not very tasty and heavy cooking with butter. It was up again two days before we checked out, but the signal was so weak as if there was no wifi. Mold around the sink, smell from the sewer in the standing shower. BUT, the hotel and the ROOM, the BATHROOM smells so bad. And the swimming pool is nice, the beach is nice. The one star is for the friendly and hard working staff. ![]() I regret so much for staying here, 7 nights !!! I booked my trip at very last minute so I have no other choice, most all inclusive were sold out. I would happily pay double to get some decent service, this place was a big slap in the face! NEVER AGAIN! There is no way people actually enjoy staying at this junk place. It was a terrible way to start the new year to be completely honest. Im not sure if I will ever use hotel tonight app ever again after this experience. Last time my family and I went to Mexico we all got catered too like you should in an all inclusive resort. Also if you want anything such as towels or anything be prepared to pay extra or go get it yourself. Also no taco bar when they told us there were a few. The food was so bad, what kind of all inclusive Mexican resort has hot dogs and burgers as the food items. We arrive and they make my friends get their own room at a premium price! Thats lie #1. We had some last minute friends tag along on the trip so we called before we left and asked if they can be included in our room and the lady kept saying "YES YES EVERYBODY IS INCLUDED". Oh my lord where do I start with this place.At first it was me and my best friend heading up to Mexico for an all inclusive resort and Samba seemed perfect. Then Samba Vallarta is the place for you. But if your looking for a resort that is set in front of a beautiful beach, but aren't expecting quality service or food. Then we shook everyones hand and they didn't have to deal with us the rest of the trip. In the end we purchased the second room on the app which took them an hour and a half to receive. But a hotel that could not keep their promise and acted like there was nothing that they could do to accommodate us was really sad. We were a couple of young adults coming for the weekend that made sure that we could be set up nicely when we got there. The thing that gets me really upset is that I work as a front office operations supervisor at a hotel and I understand the meaning of genuine customer service, the need to care for a guest, and make there experience great. The next thing was that I pulled up the Hotel Tonight app and the price had dropped once again to 160 per night and I asked him if he could match this rate so that the hotel wouldn't have to pay a percentage to Hotel Tonight he said that wouldn't be possible and that we had to book it on the app. We booked our room on Hotel Tonight for 200 a night for two nights. The first was 9,230 peso.which came out two 350 a person per night. He then wrote down to "deals" that he could give us to allow us to have two additionial wristbands. I once again explained what had happened and he kept saying he couldn't do nothing. I asked to speak the manager who was a nice guy but also acted like he couldn't do anything. I had to have my friends step away from the desk because they were on speaker phone when we had called the night before. So back to the story.the first front desk agent completely had no idea what I was saying. Side note: the front desk staff acts as if they don't understand you, they don't explain anything that the hotel has to offer, and every time you ask them a simple question, they make it seem like you're insane for asking such a thing. I called two separate times and spoke to two separate staff members who told me that this wouldn't be a problem and that there would be no additional charge.So we arrive on January 1st and I notice they were only going to give us two wristbands. So I called in because there was going to be a total of four of us and I wanted to make sure that would be ok and if there was a additional uncharge for two additional guests at an all inclusive resort. The app said that "this hotel guarantees two guests per room". ![]() I understand the terms and conditions of this app and read over the key parts multiple time. ![]() My friends and I found a great deal for this hotel on the app "Hotel Tonight" which is a great place to find last minute deals on hotels. Working in the hotel industry I understand how people overreact to situations, how one should be taken care of, and how a promise made is a promise kept. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |