The gentle welcoming porch light also highlights the main door zip for ease of access on their return. We introduce Outwell Nightlight System (ONS)- our unique patented system that generates soft cosy illumination, allowing a camper to move around and leave a tent or vehicle awning without a harsh light waking other occupants. Innovation, function and design remain key considerations. We have one new collection and 16 new tents for 2023 Outwell. We offer 57 tents in eight collections four air four pole. By designing superior innovative equipment that challenges the norm and exceeds expectations we lay the foundation upon which to create unforgettable family moments through a rewarding outdoor experience. We believe camping is for everyone and we aim to help families enjoy outdoor living to the full. Outwell® has a much-envied reputation for being the award-winning innovative family camping brand. None of the above affect your statutory rights.For the last 26 years Outwell have consistently offered the biggest commitment to innovation in the camping sector, and the 2023 season is no different. The Post Office is often the most expensive service for sending parcels, a quick internet search will give you lots of options.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 41 Castle Street, LLANGOLLEN, LL20 8RU, United Kingdom. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 41 Castle Street, LLANGOLLEN, LL20 8RU, United Kingdom. We only replace items if they are defective or damaged. Sale items can be refunded on the same terms as other items if bought mail order, but not if purchased instore. If you’ve done all of this and you still have not received your refund yet, please contact us at. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Your refund includes standard rate shipping, not premium shipping services. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.There are certain situations where only partial refunds are granted: (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Customised items or items we have ordered in especially for you.We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. Up to 60 days after your purchase we now offer exchange for other goods or a voucher code to the value of the returned goods (to the original purchaser). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Please let us know they are coming back though! We are happy to accept returns of unused goods within 30 days of purchase.
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